Question 1

What type of garage is LaunchControl designed for?

Accepted Answer

LaunchControl is built for independent garages, tyre centres, MOT stations, mobile mechanics, one-person operations, and startup workshops. It is designed for smaller businesses that do not want or need a complex system. If you do not have a full-time front of house and just want to get on with the work, this is for you. Whether you are working from a van or running a busy workshop, it gives you a professional online presence and the tools to manage your day without the overhead of traditional garage management software.

Question 2

Can I get a demo?

Accepted Answer

We do not offer demos. Instead, you can sign up for a 14-day free trial right away and experience the full platform for yourself. No credit card is required, and you get access to everything from day one so you can see exactly how it works with your own data, your own jobs, and your own customers.

Question 3

Do I get a website and customer portal included?

Accepted Answer

Yes. Every LaunchControl subscription includes a professional website builder and customer portal at no extra cost. You can customise the design, add your own pages, connect your own custom URL, and manage everything from within LaunchControl. Your customers can book services online, buy tyres online for delivery to the garage, request estimates, and send general enquiries, all of which go straight into the app. Customers can also pay online via Stripe for their bookings and invoices. There is no need to pay for a separate website or booking system.

Question 4

Can I import my old customer data and vehicle history?

Accepted Answer

Yes. You can import your existing customer records, vehicle details, and service history so you do not have to start from scratch. Our support team will guide you through the process and help you get set up quickly, whether you are coming from spreadsheets, another system, or paper records.

Question 5

Is there a minimum commitment or lock-in period?

Accepted Answer

No. LaunchControl is month-to-month with no long-term contracts or lock-in periods. You can cancel at any time. We believe in earning your business every month through the value the platform delivers, not by tying you into a contract.

Question 6

How quickly can I get set up and start using it?

Accepted Answer

You can be up and running within minutes. There is no complicated onboarding or training required. You sign up and start creating job cards straight away. If you need a hand, our support team is available to walk you through everything.

Question 7

What support is available if I need help?

Accepted Answer

Live chat support is available directly within the application during working hours. Whether you have a question about a feature, need help setting something up, or run into an issue, you can get help without leaving the platform.

Question 8

Can I use LaunchControl on multiple devices with multiple users at the same time?

Accepted Answer

Yes. LaunchControl works on any device with a browser including desktops, laptops, tablets, and phones. There is no limit on the number of users who can be logged in at the same time. Your whole team can work across different devices simultaneously and everything syncs in real time.

Question 9

What makes LaunchControl different from other garage management software?

Accepted Answer

LaunchControl is built to get your garage online with as little friction as possible. You get a professional website, online booking, automated service reminders, a customer portal, digital vehicle inspections, parts ordering, invoicing, and an AI assistant, all in one place. The website builder is included and lets you create your own pages, change the design, and use your own custom URL. Your customers can book online, manage their bookings, approve work, and pay through the portal. Most other systems leave you to piece together separate tools for each of these. LaunchControl gives you all of it from day one, ready to go, with nothing extra to set up.

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